Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to return your goods.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must include your order number and name in the package.

We have a £5 fee if any damage has been made to packaging by the customer, if any thermal rolls have been used and if the memory card has not been cleared of all images. Gift Wrap's are non refundable.

If you change your mind, you’ll need to arrange and pay for the return postage. If anything arrives faulty or damaged, we’ll cover the return with a pre-paid label.

Our returns address is below:

Kids Kam Returns
46 Egerton Gardens
Ilford
IG3 9HR
United Kingdom

You can always contact us for any return questions at support@kidskam.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note we go above and beyond so we offer a 30 day return policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@kidskam.co.uk

CONTACT US

Business Address: Nuvance LTD, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom

Email: Support@kidskam.co.uk